Refund policy

Order Cancellation

Once an order is placed – verbally, via purchase order, or through e-commerce—Ragnar Steel immediately begins to fill your order. We request that you double check your specifications, quantity and dimensions before placing your order.

Orders that can be cancelled may be subject to a minimum cancellation charge of 25%. However, certain orders, including custom manufacturing, fabricated parts and cut-to-size pieces, are non-cancellable.

Return & Refund

After receiving material and before cutting to size, fabricating or shipping, it is important that Ragnar Steel’s customer inspect material to confirm it is received as ordered. Ragnar Steel is unable to accept a return on any mesh that has been processed or modified.

Should the quality of mesh be in question, the disparity must be noted in writing within 10 days of delivery date. At that point, Ragnar Steel will have the option to issue a Return Goods Authorization with shipping instructions. The customer is responsible for shipping costs back to Ragnar Steel, unless the dispute is an error in Ragnar Steel’s fulfilment of the order.

Ragnar Steel reserves the right to inspect material before issuing credit, refund or replacement. Ragnar Steel will inspect the material for non-conformance, including tolerances, defects and blemishes. After inspection, should the material not conform to the applicable industrial standard, Ragnar Steel issue a refund for /replacement of material and reasonable transportation costs.

Full, unprocessed, rolls that are authorized for return will be subject to a restocking fee. Ragnar Steel may be unable to accept returns on incorrectly ordered items, mesh that has been cut, fabricated parts or custom manufactured items.